If you have special characters such as an ampersand (&), question mark (?), or period (.) will cause the system to believe the file is in a different extension format and will not properly display the media. Removing special characters from the Filename Prefix text in the Preferences tab of PBU should fix this issue. If you would like to use a symbol to separate text, it would be most beneficial to use - or _
Modified on: Fri, 10 Aug, 2018 at 11:41 AM
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